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Large and small companies can all have this issue but you normally notice in large companies. When multiple departments have a say in how the consumer service inside their specific has been to be handled you will get inconsistent and confusing service plan. Different 1800 numbers, transferred call, multiple call res. It's really frustrating! When you are told through company rep that they do not handle that issue in his/her department the frustration level rises and maybe you have already lost that consumer support. Disjointed departments all handling sales/service is a huge reason for that lack and services information in this marketplace.

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